Shipping & Returns.

Each piece is wrapped by hand and sent with care. Here is what to expect for delivery, and how to return or exchange a piece if it isn’t quite right.

Order processing

Orders are prepared within 1–3 business days. You’ll receive a confirmation when your order is placed and a second note, with tracking, once it ships. Made-to-order and pre-order pieces note their timing on the product page.

Shipping & rates

Shipping options and rates are calculated at checkout based on your destination, and any duties or taxes are shown there as well. Transit times vary by carrier and location.

• Domestic — typically 2–6 business days after dispatch.
• International — typically 5–14 business days after dispatch; the customer is responsible for any import duties or taxes unless stated otherwise.

Returns

We accept returns of unworn, unwashed pieces in their original condition, with tags attached, within 14 days of delivery. Made-to-order pieces, final-sale items, and intimate items may be excluded; this is noted on the product page.

To start a return, write to support@nobel-le.com with your order number and we’ll guide you through it. Return shipping is arranged with you; original shipping charges are non-refundable unless the piece was faulty or sent in error.

Exchanges

Want a different size or colour? Start a return for the original piece and place a new order, or write to support@nobel-le.com and we’ll help arrange the exchange where stock allows.

Refunds

Once your return is received and inspected, we’ll confirm by email and issue your refund to the original payment method, usually within 5–10 business days. Your bank may take a little longer to post it.

Faulty or incorrect items

If a piece arrives faulty or we’ve sent the wrong item, please contact support@nobel-le.com within 14 days of delivery and we’ll make it right at no cost to you.

Questions

Anything else, our care team is glad to help — support@nobel-le.com. See also our Contact page.